1. General Information
SevenClean (hereafter referred to as “the Company”) takes cleaning bookings in Sydney, Australia. Services booked through the Company are subject to these Terms and Conditions.
2. Scope of Services
The Terms and Conditions define the provision of upholstery, carpet, rug cleaning, and other supplementary services as outlined in the Company’s offer.
3. Data Protection
The Company, as the data controller, ensures that personal data provided by clients is used solely for contact and service provision purposes. Personal data will not be shared with third parties without explicit client consent. Clients retain the right to access, amend, or request the deletion of their personal data at any time.
4. Service Requests
- Service orders can be placed through the online booking form at /order/, on WhatsApp, or by text message. Every way to reach us is listed on the contact page.
- Orders through the online booking form are accepted 24/7. Orders submitted on public holidays will be processed on the next business day.
5. Service Location
Services are performed at the location specified by the client.
6. Order Confirmation
Acceptance of an order is contingent upon the provision of all necessary information by the client to the Company representative.
7. Service Pricing
Services will be executed according to the Company’s price list, available on the website. Prices include all applicable taxes and fees.
8. Service Limitations and Exclusions
- The Company will not be liable for damages caused by hidden defects in the items being cleaned.
- For rugs without visible care labels, the client will be informed of the cleaning method and potential risks.
- Certain types of stains, such as those from strong dyes, adhesives, or wood stains, may not be completely removable.
- New viscose rugs may experience texture or colour changes during cleaning.
9. Right to Refuse Service
The Company reserves the right to refuse service if a staff member determines that the item is unsuitable for cleaning or the order cannot be completed effectively.
10. Guarantees
All services are covered by a satisfaction guarantee, ensuring quality results.
11. Billing and Payments
- Invoices or receipts will be issued for all services provided.
- Payments must align with the pricing available on the Company’s website.
12. Acceptance of Terms
By placing an order, the client agrees to abide by these Terms and Conditions.
13. Legal Framework
In matters not regulated by these Terms, relevant provisions of Australian law will apply.
14. Updates and Modifications
The Company reserves the right to update these Terms and Conditions. Clients will be informed of significant changes through the Company’s website.