Sydney · 32 questions
Ask anything.
We answer straight.
Prices, drying times, what the guarantee covers and what it doesn't. Where a straight answer is “no”, that's what it says — we would rather lose the booking than talk you into one you'll regret.
6 questions
What it costs,
What it costs,
and how it works.
Every item has a fixed price and they are all on the price list: sofas and armchairs from A$40, chairs and small items from A$15, mattresses from A$60, carpets and rugs from A$45. The calculator adds it up as you pick, so the total is on screen before you book — not after someone has walked around your living room.
A$150 per visit. You can book less than that: the calculator shows how much is left to the minimum and the total settles at A$150 either way. Most people close the gap by adding the rest of the room rather than paying the same for one chair.
Yes. No surcharge for heavy soiling, no call-out fee, no travel charge. If what we find is materially different from what was booked — a five-seater booked as a three, a rug twice the size — the technician says so before starting, not after.
No. The calculator prices the whole list in about a minute and that price is real. The phone and WhatsApp are there if you would rather talk to a person, not because the site can't tell you.
The slot you pick is a request, and we confirm it on WhatsApp, by email or by text — usually within the hour. We work Monday to Saturday with windows from 8am to 7pm, and Sunday is closed. We don't show live availability, because without a live diary that would be a guess dressed up as a booking.
Message us on WhatsApp or call. The earlier you tell us the better — the slot goes back to someone else, and you get one that actually suits you.
5 questions
Before we
Before we
knock.
Clear personal items off and around the piece and leave about 80 cm of room around it. We need access to hot running water and a power point — the machine runs off your tap and your socket. Everything else is ours.
We clean around what's there. Move what you can beforehand — chairs, baskets, toys — and leave the heavy pieces to us to work around.
No. We work in living spaces only. Furniture in basements, garages, attics and storage is outside what we take on, at any price.
A standard 2-seat sofa takes about an hour, and bigger jobs scale from there. Tell us what you have when you book and we'll give you a realistic window, so you know whether to plan around a morning or the whole afternoon.
Yes, and it's the sensible way to book: one trip, one minimum. It also keeps a room consistent — cleaning one cushion of a lounge and not the rest is how people find out how dirty the rest was.
6 questions
What actually
What actually
happens.
Hot water extraction. Hot water and cleaning solution go into the fibres under pressure, deep enough to reach the padding, and the same machine pulls them straight back out in the same pass along with the dissolved dirt, dust and mites. It works on what sits in the filling rather than on the surface, which is why it lifts odours and brings the colour back. It is not steam cleaning — nothing is steamed, it is hot water under pressure and immediate extraction.
Inspection, pre-vacuum, pre-spray, hand cleaning, extraction wash, rinse, then optional aftercare. The rinse is the step most jobs skip: leave cleaning solution in the fabric and it attracts new dirt within weeks. The full method is here.
Machines from Kärcher, Lavor, Surevac and Polivac. Chemistry from Prochem, Chemspec, Kärcher and Kiehl — certified products matched to the fabric, not one bottle for everything.
Yes. The detergents are certified and hypoallergenic, chosen to be safe around children and animals, and the rinse step takes leftover product back out instead of leaving it sitting in the fabric.
One side is the surface you sleep on and suits a mattress that gets cleaned regularly. Both sides is the full job — pick it if the mattress has never been washed, if it gets flipped, or if there's a smell you can't place.
By room, not by square metre. We used to charge per m², which meant everyone had to measure their own floor before they could get a price. Now you pick small, medium or large by eye — and if you pick wrong, the technician says so on arrival and you decide then. Carpet and rug prices.
5 questions
Once we've
Once we've
packed up.
Usually 4 to 6 hours, and up to 12 if the day is humid or the room doesn't breathe well. Extraction pulls most of the water straight back out, so nothing is left soaked — opening a window or running a fan speeds it up. Leather is quicker, about two hours, because far less water goes into it.
Call us. We come back and re-clean it at no extra cost. If we still can't put it right, we refund up to 100% of what you paid.
Tell us and we'll make it right. If we can't, we refund up to 100% of what you paid. That guarantee is exactly why we'd rather talk you out of an unrealistic expectation up front than take the booking and disappoint you.
Upholstery and mattresses about twice a year in daily use. Carpet once a year, twice with pets, small children or a hallway everyone tracks through. Leather once a year — it forgives neglect longer than fabric, right up until it cracks, and then it isn't fixable.
It's a protective layer that shields against the next spill and keeps the result lasting longer. It buys you time to blot something before it soaks in; it isn't a force field, and we'd rather say that than sell it as one. Allergen neutralising for mattresses costs the same and targets dust mites.
6 questions
What we won't
What we won't
promise.
Honestly, no — and anyone promising otherwise is guessing. Some dyes, bleach marks and old set-in damage are permanent. What we do promise is to tell you before we start which is which, and to get the maximum out of every stain that can move.
Stains that are fresh, haven't soaked through and haven't been treated with supermarket stain remover — those come out. Beyond that no honest cleaner can promise it. The technician inspects the piece before starting and tells you which stains will go and which won't, so there's nothing to argue about after you've paid.
It can. Those products often set a stain permanently, and once that has happened no amount of extraction reverses it. Tell us what was used and on what — it changes what we can promise, and we would rather know before we start.
Sheep and camel wool: wet cleaning isn't suitable and we say so before we start rather than ruin the piece. Suede and nubuck are out too — the process that works on smooth leather flattens the nap, and you can't undo it.
No, and be wary of anyone who says a clean will. Cracking is the finish breaking down; peeling usually means a bonded-leather surface coming away from its backing. Both need re-upholstery or recolouring, which we don't do.
Usually yes, when the mess is in the pile. If it has soaked through to the underlay, the smell lives underneath and cleaning the surface won't solve it — we'll tell you that before you book rather than after.
4 questions
Where we go,
Where we go,
and who we are.
All of Sydney, and travel is free anywhere in the metro area. We're based on Maroubra Rd, so the Eastern Suburbs usually get the earliest slots.
After the job is finished, never before. Cash, card or bank transfer. The price in the calculator is the price you pay: no surcharge for heavy soiling and no hidden fee.
Because it can't be soaked and extracted the way fabric can. It is cleaned panel by panel by hand and then conditioned, and the conditioner is the expensive part. The 15% covers the extra hour and the product. More on leather.
SevenClean, based at 190-194 Maroubra Rd, NSW 2035, Sydney. Upholstery, mattresses, carpets and rugs across Sydney, 1,000+ clients. If you'd rather ask something before booking, every way to reach us is on the contact page.
Still stuck
Not on the list?
Send a photo of the piece on WhatsApp and we'll tell you what can be done with it before you book anything. No obligation, no call-back script.
Know your price
before we knock.
Pick what needs doing, watch the total, choose a time. About 60 seconds.