FAQs

We provide our services at the client’s location; there is no need to transport your furniture.

We provide free travel to your location anywhere in Sydney.

Yes, it is. Dear customers, we provide an estimated arrival time within a 1-hour window, for example, 10:00–11:00. While we strive to arrive as early as possible, unforeseen circumstances may sometimes cause slight delays. To avoid misunderstandings, we schedule appointments with a suitable time buffer.

The duration of the cleaning process depends on the size of the furniture and the level of dirt. On average, it takes about 1 to 1.5 hours.

We can’t guarantee that every stain can be completely removed, but we do promise the most effective cleaning for each situation without damaging the fabric.

Yes, we specialise in effectively removing urine odours from upholstery, carpets, and mattresses. Using advanced cleaning techniques and eco-friendly products, we neutralise unpleasant smells at the source rather than just masking them. This service is particularly popular among pet owners and families with young children in Sydney. For the best results, we recommend addressing stains and odours as soon as possible. Contact us today to learn how we can help!

However, if the urine has deeply penetrated the furniture, we cannot guarantee complete odour removal.

While our cleaning methods are highly effective, deeply absorbed odours can sometimes be challenging to eliminate entirely, especially if the issue has been left untreated for a long time. In such cases, we aim to significantly reduce the smell and advise on any additional measures that may be required. If you’re unsure about the extent of the problem, feel free to reach out for a consultation—our team at SevenClean is here to help!

The drying process depends on the season and the external temperature. After cleaning, we leave the upholstery slightly damp. Complete drying typically takes around 10 hours on average.

The furniture being cleaned is typically protected with towels or protective plastic. Our staff always wear protective footwear. We guarantee that your floor will remain dry and undamaged after the service is completed.

No, the carpet will be damp after cleaning, so it is best to avoid walking on it. We recommend scheduling carpet cleaning services in offices during evening hours, after work hours.

Dear customers, we do not clean antique furniture. Such pieces require specialised preservation rather than standard cleaning.

We also do not clean tufted upholstery or nubuck fabric.

Our team may decline to perform the service if it is determined that the cleaning process could potentially damage the furniture or carpet being treated.

We accept the following payment methods:

• Cash
• Card
• Bank transfer

Invoices are provided upon request.